Refunds for payments processed through SIQ Labs hosted checkout are initiated by the connected application in accordance with its return, cancellation, or dispute policies. SIQ Labs executes approved refunds through the underlying payment provider.
1. Refund Approval
The connected application is responsible for evaluating and approving refund requests. Once approved, the refund is submitted to SIQ Labs for processing.
2. Refund Method
Refunds are issued to the original payment instrument used at checkout. Alternate refund methods are not supported unless required by applicable law.
3. Refund Timelines
- UPI and wallet refunds: typically within 3–5 business days.
- Card refunds: typically within 5–10 business days, subject to the issuing bank.
- Net banking refunds: typically within 5–7 business days.
4. Partial Refunds
Where partial refunds are approved by the connected application, the amount processed will not exceed the original transaction value less any non-refundable fees stated at checkout.
5. Failed or Cancelled Transactions
Amounts debited for failed or cancelled transactions are automatically reconciled and refunded to the original payment instrument within the standard timelines above.
6. Contact
For refund status enquiries, please contact the connected application from which the purchase was made. For platform-level queries:
ScaleIQ Labs
155, Balaji Nagar,
IOB Colony,
BU Post,
Coimbatore – 641046,
Tamil Nadu,
India
Email: scale@scaleiq.in