Refund Policy

1. Nature of Digital Products

ScaleIQ Labs primarily sells digital products and online services including ebooks, templates and planners, AI resources and tools, downloadable files, online educational content, memberships and digital access, and consulting and related services. Due to the digital and instantly accessible nature of these products, refunds are limited and subject to the conditions outlined below.

2. No Refund After Access or Download

Once a digital product has been accessed, downloaded, delivered via email, or made available through the user dashboard/account, the purchase will generally be considered final and non-refundable. This policy exists because digital products cannot be returned once delivered.

3. Eligible Refund Scenarios

Refunds may be considered only under the following situations:

• Duplicate payment made by mistake
• Payment deducted but product not delivered
• Technical issue preventing access that cannot be resolved
• Accidental multiple purchases of the same product

All eligible refund requests are subject to review and verification by ScaleIQ Labs.

4. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind
• Lack of usage
• Misunderstanding of product scope
• Dissatisfaction based on personal expectations
• Failure to read product descriptions
• Inability to use third-party software/tools required
• Temporary access issues caused by user devices or internet connectivity

5. Refund Request Timeline

Users must raise refund-related concerns within 7 days from the date of order. Requests submitted after this period may not be eligible for review.

6. Processing Time

Approved refunds, if applicable, are generally processed within 5–7 business days. The time taken for funds to reflect may depend on banks, card providers, payment gateways, and UPI systems.

7. Chargebacks & Abuse

Unauthorized chargebacks, fraudulent disputes, abuse of refund systems, or misuse of digital access may result in suspension of accounts, restriction of future purchases, and legal action where necessary. We encourage users to contact support before initiating payment disputes.

8. Subscription & Membership Services

For memberships or recurring services: cancellation policies may vary depending on the offering; users may cancel future renewals where applicable; already utilized billing periods are generally non-refundable unless otherwise stated.

9. Contact for Refund Requests

To request support or report a payment issue, contact:

ScaleIQ Labs
Email: scale@scaleiq.in

Please include order details, registered email address, payment reference, and description of the issue.

10. Policy Updates

ScaleIQ Labs reserves the right to update or modify this Refund Policy at any time without prior notice. Updated versions will be published on this page with a revised effective date.