SIQ Labs provides hosted checkout and payment orchestration on behalf of connected applications. Returns, exchanges, and cancellations are administered by the connected application under its own policies.
1. Eligibility
Return eligibility, timelines, and conditions are determined by the connected application. Typical return windows range from 7 to 30 days from the date of delivery. Please refer to the return policy displayed by the connected application at the time of purchase.
2. Non-Returnable Items
- Digital goods that have been accessed, downloaded, or consumed.
- Perishable, personalised, or made-to-order items, unless defective.
- Items marked as final sale by the connected application.
3. How to Initiate a Return
Contact the support channel of the connected application from which the purchase was made. The application will validate eligibility and, where applicable, initiate a refund through SIQ Labs.
4. Condition of Returned Items
Where physical goods are returned, they must be unused, in original packaging, with all accessories intact, unless the item is defective or damaged on arrival.
5. Contact
For platform-level queries only:
ScaleIQ Labs
155, Balaji Nagar,
IOB Colony,
BU Post,
Coimbatore – 641046,
Tamil Nadu,
India
Email: scale@scaleiq.in