Shipping & Delivery

1. Nature of Products

ScaleIQ Labs primarily sells digital products and online services, including but not limited to:

• Ebooks
• Templates and planners
• AI resources and tools
• Downloadable files
• Courses and educational content
• Memberships and digital access
• Consulting and digital services

As our products are digital in nature, no physical shipping is involved unless explicitly stated otherwise.

2. Delivery Timeline

Digital products are typically delivered instantly after successful payment confirmation.

Depending on the product type, delivery may occur through:

• Direct download links
• Email delivery
• User dashboard/account access
• Membership portal access

In certain cases, delivery may take up to:

• 24 hours for manual verification
• 48 hours for customized services or onboarding

In case of physical products, the product will be shipped within 2–3 days and will be delivered within 5–7 days.

3. Account Access

For products requiring account access:

• Users may be required to create an account
• Login credentials will be sent to the registered email address
• Users are responsible for maintaining the confidentiality of their account information

4. Payment Confirmation

Orders are processed only after successful payment authorization through Razorpay or authorized payment partners.

If payment is successfully deducted but delivery is delayed, users may contact: scale@scaleiq.in

Most delivery-related issues are resolved within 24–48 business hours.

5. Incorrect Email or Contact Information

Customers are responsible for providing accurate email addresses, contact information, and account details.

ScaleIQ Labs shall not be held responsible for delivery issues caused by incorrect information submitted during checkout.

6. Failed Deliveries

If a customer does not receive the purchased digital product:

• They must contact support within 7 days of purchase
• Our support team will verify the transaction and assist accordingly

7. Service Availability

While we strive for uninterrupted access, temporary delays may occur due to:

• Server maintenance
• Technical upgrades
• Payment verification
• Third-party platform interruptions

ScaleIQ Labs is not liable for temporary access disruptions beyond reasonable control.

8. International Access

Digital products may be accessed internationally unless restricted by local laws or platform limitations.

Customers are responsible for ensuring compliance with local regulations in their jurisdiction.

9. Contact Information

For delivery-related support or questions, contact:

ScaleIQ Labs
Email: scale@scaleiq.in

10. Policy Updates

ScaleIQ Labs reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Updated versions will be published on this page with the revised effective date.